Tugboat Enterprises Selkie Email Recovery User’s Manual

Selkie™ Patent Pending

 

©Tugboat Enterprises Ltd. 9573 Random Road Powell River, BC V8A 4Z2 Canada

 

Selkie End-User License Agreement (EULA)


IMPORTANT-READ CAREFULLY: This End-User License Agreement ("EULA") is a legal agreement between you (either an individual or a single entity) and Tugboat Enterprises Corporation ("Tugboat Enterprises") for the Tugboat Enterprises software product Selkie Email Recovery, which includes computer software and may include associated media, printed materials, "online" or electronic documentation, and Internet-based services (the "Product"). The Product does not include those separate components that are included on the same downloadable and physical media as the software product, which components are licensed separately. For more information, see the file "licenses.html" under the subfolder "help/licenses" on the Product media.

 

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To Begin

Selkie Email Recovery is a simple program to recover all your e-mail files safely, quickly, and securely from a crashed computer. It works even when your computer does not.

 

Selkie Email Recovery has two main components: a Selkie Email Recovery Center and a Selkie Email Recovery CD. Selkie Email Recovery makes all of the files on a broken computer available to any other computer on a local area network (wired only), or a laptop or computer directly connected to the broken computer by a cable. You probably don’t need to read this manual; it is only here for those who want advanced settings.

If you purchased the program through an online download, you will find the Selkie Email Recovery Center at the Start Menu of your working computer. The Selkie Email Recovery CD contains the Operating Program for your broken computer. Please make sure that you have labeled this CD. If you purchased Selkie Email Recovery as anything other than a download, you will find the Selkie Email Recovery Center on CD#1 and the Selkie Email Recovery Operating Program on CD#2, as indicated on the labels.

 

You can run the Selkie Email Recovery Center on any working computer you want to recover to; for example, if you have a lot of photos on your dead PC and you want to move them to a new laptop. The Selkie Email Recovery Center runs from CD#1 and will open when you put the CD into your computer.

 

The recovery process is easy; you can do it as often as you like to transfer files between any two connected computers. The broken computer needs to be started with CD#2 and the working computer receiving the files needs to be running the Selkie Email Recovery Center. For advanced users, the Rescue Center can be by-passed and Windows networking can be used. Information on this is at the end of this manual.

 

Quickstart Guide

BEFORE YOU BEGIN

 

You will need the Broken Computer to be connected to a Working Computer through a network or direct cable connection. If you need help with this, there are instructions in the Selkie Email Recovery Center on your Working Computer or on the Working Computer CD. Make sure the Working Computer has up-to-date anti-virus software.

Step 1: Put the Selkie Email Recovery CD in the CD drive of the Broken Computer and reboot (turn on and off) that computer.

 

Step 2: Selkie Email Recovery will begin on your Broken Computer with the welcome screen. Press ENTER (creates network) press ENTER (“set up workgroup” appears) then press ENTER to configure your file recovery. When it is finished the screen will say “You’re Now Ready to Recover your Files”. If you want more details on this, run the Step-by-Step Set Up on the Selkie Email Recovery Center on your Working Computer.

 

Step 3: Press ENTER on your Broken Computer to reach the final screen displaying its computer system and messages. Leave your Broken Computer on with the Selkie CD in the tray. Go to the Working Computer and launch the Selkie Email Recovery Center from the Start Menu. Select Start Rescuing Files! from the Selkie Email Recovery Center. This will launch the Transfer Utility which will list your files, and you can recover them all or choose the ones you need now, and come back for the rest later.

 

It’s just that easy – three simple steps to instantly recover your files.

 

More Information

For most users of Selkie Email Recovery, the Quickstart Guide and Selkie Email Recovery Center contain all the information needed for fast file recovery and data migration. The rest of this manual is for those users who have a more advanced system and want additional information.

 

In this manual we’ll talk about two computers: the Working Computer and the Broken Computer. The working computer needs a working operating system and up-to-date anti-virus software and is the computer you will use to retrieve and save your data. The second computer is the broken computer whose installed operating system, such as Microsoft Windows, no longer functions.

 

CD#1 contains the Rescue Center and help documents which you run from your working computer. There is a Step-by-Step Set Up guide which runs on your Working Computer to explain how to set up your Broken Computer.

 

*Please note, if you are connecting your computers with a crossover cable, the working computer must be shut off during setup. The guide you can print to walk you through this is in the Selkie Email Recovery Center.

 

The CD with the Operating Program is an easy-to-use bootable CD. When you turn on your broken computer with Selkie CD#2 in the CD drive, Selkie will tell you what to do.

 

Selkie by-passes your failed operating system to take control of the broken computer and run entirely from the disk itself. Even if the installed operating system such as Windows XP can no longer start up properly, Selkie can still work. Selkie can run on any computer using a Pentium or compatible processor. These include AMD processors such as the Athlon and Duron, and others such as the Cyrix series of chips.

 

How does Selkie work?

Selkie turns the broken computer into a file server. This means all files on the broken computer will be available to any other designated computer on your network. Selkie Email Recovery depends on a small set of components being present on the broken computer:

 

 

Tip: Selkie does not support use of a mouse when working on the failed computer, relying exclusively on keystrokes at this point. You will use your ARROW, TAB, PAGE-UP, PAGE-DOWN, and ENTER keys to navigate Selkie’s controls.

 

Booting from the CD

It is likely that the broken computer is set to allow it to start up (boot) from the CD drive. Place CD#2 in the broken computer’s CD tray and start the computer. If you see the Selkie logo and text (see the next section), then Selkie is booting. This can take up to a minute, depending on the speed of your computer.

 

If Selkie appears on your screen when you start the broken computer, you can skip the rest of this section.

 

What if my broken computer can’t boot from the CD drive?

If your broken computer cannot boot from the CD, you have these options:

 

  1. You can temporarily select the CD drive as the boot device from your computer’s “boot list” (see next section).
  2. You can change your computer’s settings to permit it to try starting from the CD drive before attempting to start from the hard drive.

      3.  

      Selecting the CD drive from computer boot list

      Some computers let you temporarily select how to start your computer. The start, or “boot”, device can be a second hard drive, a floppy-disk drive, or a CD drive.

       

      The standard command to take you to the place where you can change the start sequence is F12. Press this key as soon as the failed computer starts; you should see a menu allowing you to select your CD drive using the keyboard’s arrow keys.

       

      On some computers there is a row of icons instead of text for each device. If you see this, use the arrow keys to select the one which looks like a Compact Disc.

       

      If this procedure does not make your broken computer boot from the CD drive, consult your computer’s user manual or find instructions for its model online; there may be a different key which opens the “boot-device” menu. Later in this guide we describe other ways to start Selkie.

       

      Setting computer: boot from CD first

      When your computer first starts, before you see the Microsoft Windows or other operating system logo, you will normally see an illustration or lines of text. This comes from your computer’s BIOS, which among other things handle how your computer starts up. The BIOS can be changed to allow your computer to start from the CD drive instead of your hard drive.

       

      To enter the broken computer’s BIOS, you need to know the key or set of keys your BIOS uses. On the next page are some common BIOS keystrokes. In order to use these, you MUST press these keys as soon as your computer starts.

       

      Tip: “BIOS” stands for “Basic input/output system.” Be careful when making changes to your BIOS settings. Only change those settings we specifically mention in this manual.

       

      Keystrokes to access common BIOS

      KeystrokeBIOS
      Delete Often used in BIOSes by American Megatrends (AMI) and Award. If you see AMI or AMI-BIOS when your computer starts, you have this BIOS.
      F1 Toshiba.
      F2 Often used in Intel motherboards and NEC computers.
      F10 Compaq.
      Esc Toshiba.
      Tab Often used in eMachines.
      Ins (“Insert” key)Used in early IBM systems.
      Ctrl Alt ?Some early IBM models.
      Ctrl Alt EnterSome Dell computers.
      Ctrl Alt EscVarious.
      Ctrl Alt +Various.
      Ctrl Alt SVarious.
      Ctrl Alt InsVarious.
      Ctrl SVarious.
      Ctrl EscVarious.
      Ctrl InsVarious.
      Ctrl Shift EscVarious.

       

      Setting your BIOS to boot from the CD

      When you enter the BIOS, your screen should prominently display a series of options, either in columns or in a menu bar along the top of your screen.

       

      At this point you need to find the options for controlling the boot order. So here are some tips for finding the boot-order configuration:

       

       

      Once you find the order of boot devices, read the information on your screen closely; it will tell you how to move items in the boot-order list around. What you need to do now is to set the CD drive as the first boot device, with the hard drive as the second device.

       

      Once you have changed the order of boot devices, select the key to save the changes. Place Selkie CD#2 in the CD drive and restart the broken computer.

       

      Running Selkie

      This section describes how to start and configure Selkie. It will take you from the start-up screen to the point where Selkie can detect your network.

       

      The start-up process

      When Selkie starts on the broken computer, you will first see the logo screen. A few seconds later Selkie will continue the start-up process. You can view additional start-up options by pressing the F1 key.

       

      Selkie is the default start-up option. But in some cases the default option encounters problems. If Selkie fails to take you to the welcome box, and instead shows error messages or reboots your computer, try the options below.

       

      debug

      This is similar to the default option. However, debug causes system messages to appear on your screen. This can be useful for technically proficient operators, or as an amusing (and confusing) diversion while you wait for Selkie to launch.

       

      failsafe

      Disables hardware normally activated when Selkie starts up. Selkie may fail on some computers which use power management features; selecting failsafe disables power management features and permits the boot.

       

      failsafe32

      Similar to the failsafe option, but failsafe32 restricts Selkie's memory use to 32 megabytes. This is useful when you suspect a computer’s memory has bad spots; if the first 32 megabytes are usable, Selkie will function. (Selkie can operate on as little as 16 megabytes of memory.)

       

      Tip: Some computers have trouble displaying Selkie’s logo. If you do not see the logo, or you see a large empty white space where the logo should be, this is not a problem. Selkie will continue to function properly.

       

      The Welcome Box

      When you see the welcome box, Selkie has launched on your computer. Selkie uses two modes of operation: Basic and Advanced. Most users are fine with Basic mode.

      Basic Mode

      In Basic mode, Selkie makes general assumptions about the computer network. It attempts to configure all relevant hardware and then attempts to connect to the network using the computer’s network device. If there is more than one network device, Selkie will try each in turn until it receives an address.

       

      If you aren’t sure how the network is set up, try Basic mode. If Selkie detects the network, a series of numbers separated by periods appear in the lower left corner of the screen.

       

      If you see these numbers, Selkie has found the network and you can skip the rest of this section.

       

      Advanced

      Advanced mode assumes you are relatively familiar with computer hardware. This mode permits you to manually select the types of hardware Selkie will look for, and to manually configure a network. If the network uses fixed or “static” addresses, or you intend to connect a cable directly between the broken computer and the working computer, Advanced mode gives you these options.

       

      Tip: If you are in Basic mode, you can skip anything under Advanced mode.

       

      Managing your Hardware

      Selkie uses only a small number of computer hardware components. These include:

       

       

      Scanning for hardware in basic mode

      In Basic mode, Selkie scans all hardware categories. This means any network devices Selkie supports will be found and any hard drives regardless of type will be probed. Normally this is sufficient. In some cases, however, the computer may have a hardware item which has begun to fail and is causing additional problems in its death throes. This is where advanced mode will be needed.

       

      Advanced-Mode hardware configuration

      In advanced mode, the types of hardware you want Selkie to search for can be manually selected. The illustration below shows Selkie’s hardware-category selection box. You can enable and disable these categories using the TAB and arrow keys.

       

      Hardware categories include:

      PCI – Peripheral Component Interconnect
      PCI devices are standard internal devices found in modern computers. If you plug a network cable directly into your computer, the network adapter is very likely to be a PCI device.

       

      ISA PNP – Industry Standard Architecture, Plug and Play
      ISA devices were common in computers prior to 1992. If your computer dates from this time, it may have an ISA network device. Selkie only supports ISA devices which support plug-and-play (PNP), so it may not work with your computer’s ISA network adapter. At this point, the easiest way to find out is to let Selkie run with ISA PNP enabled.

       

      SCSI – Small Computer Systems Interface
      SCSI (pronounced “scuh-zee”) devices include some hard drives and network adapters. SCSI hard drives are more expensive than drives typically found in computers, so unless you specifically requested a SCSI drive, odds are good the computer doesn’t have one.

       

      PCMCIA – Personal Computer Memory Card International Association
      PCMCIA devices are credit-card size devices used in laptops. These devices slide into a narrow slot. If you don’t have a laptop, or you don’t use card-type devices, you can safely disable the PCMCIA category. Regardless of the acronym, PCMCIA devices are not just memory cards. Your laptop may have a PCMCIA device connecting it to the network.

       

      USB
      USB devices are usually external, plugging into a computer through a small rectangular outlet. Some network devices and external hard drives use USB. If you don’t have external devices like these plugged into your computer, you can disable this option.

       

      IEEE1394
      Also called Firewire and i-Link, IEEE1394 is similar to USB in that IEEE1394 devices plug into the computer through a small rectangular plug. Common devices in this category are video cameras, but occasionally you will find a network device which uses this type of connection. If you’ve never heard of this, you can disable this option.

       

      Tip: You can selectively disable device categories in Selkie. However, SCSI, USB, and IEEE1394 devices require PCI support, so Selkie will enable this option when you select one of these categories.

       

      Setting up your network

      In Basic mode, Selkie assumes there is a standard network where each computer receives its address automatically. This is called DHCP. If you see this acronym anywhere in the network configuration in Microsoft Windows, then you are definitely using a standard network.

       

      If however you have a network which depends on static addresses, or you intend to connect the broken computer to the rescue computer directly via a cable, you must use Advanced mode.

       

      Advanced networking

      In Advanced mode, Selkie will detect but not configure the network device. If there is more than one device, Selkie will ask you to choose the device from a list.

       

      Choosing your network device

      In the illustration below, Selkie has found two network devices. If you use a PCI or USB device, Selkie can identify it. In some cases, however, Selkie will list the network adapter as an “UNKNOWN DEVICE”. This does not mean Selkie cannot use the network adapter; it simply means Selkie cannot identify the specific model found.

      Selkie supports the use of IEEE1394 network adapters, although an IEEE1394 port always appears as an “UNKNOWN DEVICE.” If your computer has this kind of port, you will see this in the list of network devices. You can ignore this entry in the “Select network device” list.

       

      Choosing your network configuration

      Once you have chosen your device, Selkie will ask you to select the network type:

      Standard network using dynamic IP addresses (DHCP)
      Selkie will ask the network for an address. If you choose this option, you will not need to do any additional configuration to the network in Selkie.

       

      Direct connection to a second computer
      Selkie will configure itself to allow another computer to connect directly via a cable; in this case, Selkie will supply an address to the connected machine.

       

      Network using static IP addresses
      Selkie will ask you to supply an address yourself.

       

      Direct connection to a second computer
      When you choose the direct-cable connection option, Selkie will automatically communicate with any computer connected to it.

       

      In order to use a cable to link your broken and working computers, you will need a special cable called a crossover cable. Tugboat Enterprises will sell you one if it was not shipped with your purchase; or you can buy one at most computer shops.

      Setting up a Direct Cable Connection

      A direct cable connection network is two (or more) computers that are connected by a crossover cable. If there is no cable that runs between the computers, there is no direct cable connection.

       

      Although computers can be connected to each other without wires, Selkie Email Recovery does not support wireless connections.

       

      To hook up two computers, the correct cable (called an RJ-45) has an end that looks like a big phone plug.

      The correct jack on your computer looks like this:

      Don’t worry, you can’t get it wrong. Only the correct cable will fit snugly in the correct connection on your machine.

       

      Procedures for Using a Direct Connection (Easy)
      Note: these instructions are meant for non-technical users who are using a crossover cable to connect their computers. More detailed instructions for technical users can be found in the section below.

       

      1. Make sure both computers are turned off and the Broken Computer has Selkie Email Recovery CD#2 in its CD drive.
      2. Connect the RJ-45 crossover cable to both computers using the ports that fit the cable. You will hear a loud CLICK as the plugs fit into their ports.
      3. Turn on the broken computer with Selkie CD#2 in it. Once Selkie Email Recovery loads on the broken computer, you will see the welcome screen. Press ENTER until you arrive at the screen that asks you to choose 'basic' or 'advanced'. To set up your connection, you will select 'Advanced Mode'. Don't be scared of the word Advanced.
      4. Next you will see a screen with the title “Select Hardware Categories.” Click OK when you see this screen and Selkie Email Recovery will automatically detect the hardware available on your computer. If your computer has more than one network device, you will see a list of network devices.
      5. Choose the one your network is using. If you aren't sure which device to select, try each one until Selkie is able to establish a connection. It's pretty fast to test this.
      6. If you don't see a list of network devices on your broken computer's screen, it’s because you only have one so Selkie took you to the screen with “Select Network Type Connection”. On your broken computer, use your up/down arrows to move to ‘Direct connection to a second computer’, click your keyboard spacebar to select that option, then click OK.
      7. The next screen will display information that you don't have to pay much attention to unless you have a more complex setup. This info includes the IP address of the crashed computer, as well as a range for other computers that the computer could connect to. If you don't understand this, don't worry. This information is made available here to help more advanced users, but you do not need to understand it to use Selkie. Ignore it, and move on. Click OK on your broken computer to continue.
      8. Now Selkie Email Recovery will finish setting up the connection between the computers. Selkie will work on its own to display a 'workgroup' for you to select or it will display one that already exists. Workgroup is Microsoft geek talk for the name of the computer group. You probably only have one, and Selkie will likely show you the name. Just press OK when Selkie shows you the name of the workgroup on this screen of your broken computer.
      9. You will see a screen on your broken computer that tells you that Selkie is building a list of files that you can access. One more ‘OK’ and you’re done!
      10. When you reach the screen below, you will know that you have successfully set up your broken machine so that the rescue may begin. Leave Selkie Email Recovery running on your Broken Computer and move to the Working Computer.
      11. Restart your working computer. When Windows has started, put CD#1 into the CD drive of your working computer. You will see a slide pop up with options on what you should do.
      12. Now that you have set up your Direct Cable Connection network you can choose “Start Rescuing Files”. You will soon have all your files on the Working Computer!

      Tip: If you are using Windows 98 or ME, you will have to release your computer’s current address in order to have it receive a new one from Selkie. Do this by opening the “run” box on your start menu and typing “winipcfg”, followed by ENTER. In the dialog box, you will see a button marked “Renew all”. Click this button; Windows will ask Selkie, on the broken computer, for an address.

       

      Procedures for Using a Direct Connection (Advanced/Technical Users)
      Note: these instructions are meant for technical users who are using advanced mode. Easy instructions for non-technical users connecting their computers directly via crossover cable can be found in the section above.

       

      If you’re using direct-cable connection, follow these steps:

       

      1. Shut down your broken and working computers.
      2. Connect the RJ-45 crossover cable to both computers using the ports that fit the cable.
      3. Turn on the broken computer with Selkie CD#2 in its drive. Once Selkie Email Recovery loads on the broken computer, you will see the welcome screen. Press ENTER until you arrive at the screen that asks you to choose 'basic' or 'advanced'. To set up your connection, you will select 'Advanced Mode'.
      4. Select “Direct connection to a second computer” in Selkie's network-configuration box.
      5. When you see the dialog box saying, “Direct cable connection is now running,” start your rescue computer. Let it boot into Windows completely. Selkie will deliver an address to the rescue computer automatically.
      6. Once the rescue computer is fully running, select “OK”; Selkie will now scan for workgroups. Continue in the next section.

      Standard network using dynamic IP addresses (DHCP)
      If you choose dynamic addressing, Selkie will query the network for an address. You don’t need to do anything more to configure the network device; Selkie will do it automatically. This process is identical to that used in basic mode, with one exception: here, Selkie will use only the network device you specified. If you have more than one, it will not attempt to connect through any other, so be sure you have chosen correctly.

       

      Network using static IP addresses
      When you choose this option, you must manually enter an IP address. For a local network, the most common ranges of addresses are:

       

      192.168.0.0 – 192.168.0.255
      192.168.1.0 – 192.168.1.255
      192.168.2.0 – 192.168.2.255
      To make Selkie work with your chosen network, choose an address that fits your range. So if all computers on the network use 192.168.1 as the first three numbers, Selkie's address must begin with these numbers too.

      Note that regardless of the address range used by the network, you cannot use 0 or 255 as the fourth number in Selkie's address.
      Valid = 192.168.1.100
      Invalid = 192.168.1.0

       

      You must include a special number called a “netmask” in the network configuration. The netmask is used by a network to determine the range of available addresses.

       

      This number should match the number used by all other computers on the network. Selkie uses 255.255.255.0 as its default; your chosen network likely uses this for its netmask; don’t change it unless you’re sure you must.

       

      Adding Selkie to your workgroup

      In order to retrieve data from the broken computer to your working computer, both machines must be in the same workgroup. Selkie will attempt to detect workgroups in use on the network, and if you currently have at least one folder that can be shared on your rescue system, Selkie will find it.

       

      What is a workgroup?

       

      Think of a workgroup as a “club” of computers. Members of the club can share files, but computers outside the club cannot. In the illustration below, computers in the workgroup called STOREFRONT can share files with each other, but none of them can share files with FRANK’s computer because it is in a different workgroup, called BACKROOM.

       

      So if we want to use the computer called JANE as our rescue computer, we must make Selkie part of the STOREFRONT workgroup. You’ll learn how to do this on the next page.

       

       

       

      Detecting workgroups with Selkie

      Selkie will detect workgroups, and computers in those workgroups, if those computers have at least one shared folder.

      If you have only one workgroup, Selkie will detect it and display it in the dialog box above. We strongly recommend you verify that the rescue computer is part of the workgroup Selkie has found.

       

      What if Selkie can’t find my workgroup?

      If Selkie cannot detect your computer’s workgroup, it will display the same box with “WORKGROUP” filled in as the workgroup name. At this point you will need to find the name of the workgroup used by your rescue computer, and set Selkie's workgroup to match it. Read the next page for details on finding your working computer’s workgroup.

       

      If you have a firewall installed on your working computer, this can prevent Selkie from finding its workgroup. Read your firewall software’s help documentation for ways to either disable it temporarily or permit it to allow file sharing on the network.

       

      Finding more than one workgroup
      If you have more than one workgroup, Selkie will display a list. See the illustration below. As you move up and down in the list of workgroups, the computers in that workgroup will appear in the box, and to the right.

       

      When you click the ENTER key to select a group, you will see the dialog box, shown on the previous page, with your chosen workgroup filled in. If you aren’t sure about the name of your computer, continue reading for details on finding the name of your computer in Windows.

      Identifying your workgroup in Windows

      Windows 98, ME, and 2000 use different dialog boxes for displaying workgroup and computer names compared to Windows XP. Select the segment below for details on finding your computer’s workgroup and name.

       

      Finding your workgroup in Windows 98/ME/2000
      To find your computer’s name and workgroup, follow these steps:

       

      1. Open the Control Panel.
      2. Select the “Network” icon.
      3. One of the top tabs is “Identification.” Select this; you will see the name of your computer and its workgroup. In the example below, the computer is “user” and the workgroup is “workgroup.”

      Finding your workgroup in Windows XP
      To find your computer’s name and workgroup in Microsoft Windows XP, follow these steps:

       

      1. Open the Control Panel.
      2. Select the “System” icon.
      3. In the tabs along the top of the box (below), you will see “Computer name.” Select this tab.
      4. You will see both the name of your computer and the name of the workgroup to which it has been added. Here, the computer’s name is “laptop” and the workgroup is “MSHOME”.

      Tip: You may see “Domain” instead of “Workgroup” in the dialog box. If so, contact your network administrator. Domains can be password-protected, so Selkie may not function correctly with your rescue computer’s current configuration.

       

      Finalizing Selkie

      At this point you are almost finished with the broken computer. Once you have chosen a workgroup for Selkie, as described in the previous section, you will see Selkie probe the hard drives for partitions.

       

      When Selkie is complete and ready for you to rescue your data, you will see the next illustration. Select “OK” and press the ENTER key. This will take you to the standard display window described below. At this point you can move over to the rescue computer. Leave the broken computer running. The next section describes how to rescue your data.

      The standard display window
      Next you see Selkie's standard display. When you reach this point you are finished with Selkie’s Operating Program (CD#2 - the bootable CD) and you have created the file share network so that you can recover your files.

       

      You will note three boxes in the standard display on your broken computer. The segment below describes the contents of these.

       

      It isn’t vital that you know what each box does, so feel free to skip the remainder of this section and move over to your working computer. Leave the broken computer running.

      Workgroup and Systems
      Here you will see the name of the workgroup Selkie has joined, and the name of the system running Selkie. Unless you changed the system name, it will be called Selkie. Below this you will see the names of systems Selkie detected in this workgroup.

       

      Drives and Partitions

      Selkie counts hard drives from 0 up. So your first hard drive (the one you likely think of as C:\ in Microsoft Windows) will be disk0. Drives designated as disk0, disk1, and so on represent the physical devices. Partitions are where data is stored on each drive. Partitions are counted from 1, so you may see part1, part2, part3, and so on.

       

      It’s likely your hard drive has only one partition, so you will usually see just part1.

       

      Advanced drive and partition display
      If you reach this display window via Advanced mode, Selkie will display additional information about hard drives and partitions. You will see the connection or “bus” type of the hard drive – usually IDE, but occasionally SCSI – and the types of partitions used. On Windows 98, partitions are usually marked WIN95 FAT32; on Windows XP/2000 computers, partitions are normally displayed as NTFS/HPFS.

       

      Messages
      The messages window displays system information as Selkie is running. You can generally ignore this. If you encounter problems with Selkie while rescuing your data, watch the Messages box for error messages and then contact our technical-support services at support@tugboatenterprises.com. Please provide the specific error messages you observed. Look in the following section for additional ways to recover system information while Selkie is running.

       

      Pulling data from the broken computer

      Once you have the broken computer configured and running, you’re ready to retrieve data. Leave Selkie CD#2 running on the broken computer and move to the working computer.

       

      If you downloaded Selkie Email Recovery online, the Selkie transfer utility will already be saved on your working computer. Please start the transfer utility.

       

      If you want to recover files to a computer other than the one you downloaded Selkie to, or if you bought a retail version of the program, place Selkie Email Recovery CD#1 in the drive of your working computer. The Step-by-Step Set Up guide will appear on your screen. You can run the Step-by-Step Set Up from the CD without installing it on your working computer.

       

      The “System” Folder

      The system folder is meant only for technically knowledgeable users, or in situations where Selkie fails after a period of time and you need to diagnose the problem. There are two items available in system:

       

      hardware.txt
      This is a text file containing a list of the hardware found in your computer.

       

      Tip: The hardware.txt file is valuable in repairing your computer. Print a copy for your technician. This will save money and time when fixing your operating system.

       

      messages.txt
      This is a file containing system messages generated by Selkie while it is running. If you encounter problems while using Selkie please e-mail both of these files as attachments to our technical support services at support@tugboatenterprises.com.

       

      Protecting your rescued data

      Selkie will not let you delete files on the broken computer. This is a safety measure to prevent accidental loss of data.

       

      Rescuing your E-mail

      Rescuing your E-Mail depends on the software you use. We will look at Outlook Express and Microsoft Outlook since they are the most common. Each of these applications stores its data in a different way and in different locations. As well, there may be more than one set of data if there is more than one user account. The search methods below will work in all versions of Windows.

       

      Outlook Express
      Outlook Express may contain many folders within itself, each with a unique name. Each of these is a separate file within the message store folder. The one folder that’s always there is Inbox. If you do a search of the broken computer’s first partition for a file called “Inbox” you will find the location of the message store folder. You need to copy all files in the folder containing “Inbox” to your broken computer. Consult Outlook Express’s help documentation to find out how to import e-mail back into a working version of Outlook Express.

       

      Microsoft Outlook
      Outlook stores all its data in one large file called Outlook.pst. It may have been renamed but the “pst” extension will remain. Do a search of the broken computer’s first partition for a filename containing “pst”. Copy any files you find to your working computer.

       

      Other e-mail clients

      Each e-mail client application stores its data in its own way and in its own location. This data will most commonly be found within the application’s folder under Program Files if you’re using Windows 98 or ME, and in your account folder in “Documents and Settings” on Windows 2000 and XP systems.

       

      Rescuing your address book

      The Windows address book is a single file with the extension “.wab”. If needed, do a search of the broken computer’s partitions for “.wab” and copy across whatever you find.

       

      Rescuing your favorites and bookmarks

      Each Web browser stores favorites or bookmarks in its own way. Under Windows 98 and ME, Internet Explorer stores them in C:\Windows\Favorites. Other browsers usually store their bookmarks within their folder under Program Files, a folder under \Windows\Application Data, or in a folder in the user’s account. Consult your browser’s documentation for information on where to find this.

       

      Oddities

      Some software packages store their data in odd places. If you use Quicken, Quicktax, or any of a dozen accounting packages, you may find that these have stored their data in the same location as the application’s own files. So if you have specialized applications, it’s a good idea to scour the program folders for data. You will normally find these in the Program Files folder.

       

      Note: You cannot copy program files and expect the applications to work in your rescue system, since Windows requires most software go through installation procedures in order to work with Windows.

       

      Additional features

      Selkie includes additional features for the technically-minded user. The most valuable of these is its ability to display hardware in a computer without requiring software drivers.

       

      Viewing system devices
      In most of Selkie's dialog boxes, you will see a button marked “Devices.” This opens the dialog box you see, above. Selkie will display the following types of devices:

       

      CPU
      You can see the model and speed of your computer’s processor.

       

      Memory
      Selkie displays the amount of RAM in your computer. Note that if you have launched Selkie in “failsafe32” mode (see section 2), Selkie will see only the first 32 megabytes of memory.

       

      Tip: The “Devices” option shows you the same information you can find in the “hardware.txt” file, available in Selkie’s shared “help” folder. Save a copy of this file; it will be useful if your technician needs to restore your operating system.

       

      Devices Found in System
      Currently Selkie displays devices found on your computer’s PCI bus. Typically these include video cards, sound cards, network adapters, and modems. Selkie’s device list is valuable when you have to recreate the drivers on your computer.

       

      Troubleshooting

      Here are some possible issues in using Selkie:

       

      Problem Cause Solution
      At start-up, Selkie shows text but no logo. Some video cards can’t display logo at start-up. Not a serious issue. Let Selkie boot up. It should run normally in spite of this.
      Selkie freezes at“Loading Selkie” or “Loading initrd.img” at startup. Either computer has memory problem in first 30MB or cannot read the CD. Try creating a new Selkie CD#2 on a different computer. If this fails, take computer to a qualified technician to check your CD drive and memory.
      System freezes when Selkie shows “OK, now booting” at startup. Selkie's kernel has frozen. Either Selkie is incompatible with hardware component (usually power management or hard-drive controller) or a failed component on motherboard. Reboot Selkie. At the prompt, type failsafe. failsafe causes Selkie to start up using a limited mode which disables power management and support for some features found in on-board hard-drive controllers. This may result in reduced performance, but it should work.
      Selkie freezes when showing “Loading ramdisk”. Selkie has encountered a problem while loading ramdisk from CD into memory. Can indicate trouble with Selkie's ability to read CD, or trouble with failed computer RAM. Create a new copy of the CD. If this fails, take your computer to a qualified technician to have the CD drive and memory checked.
      Selkie freezes when I select Basic mode. A hardware component in broken computer is misbehaving, Selkie crashes when it launches driver for that device. Reboot the broken computer, select Advanced mode. Turn to the section on Running Selkie. Disable all unnecessary hardware categories.
      Selkie still freezes, even when I use Advanced mode and disable unneeded hardware categories. Help! The hardware component misbehaving is necessary to Selkie’s operation, system’s RAM is failing, or CD or CD drive has failed. Try creating a new copy of Selkie. If this fails, take the computer to a qualified technician for servicing.
      Selkie lists some of my network devices as “[UNKNOWN DEVICE]”. Selkie has found usable drivers, but cant determine device model from driver. Even though Selkie says a network device is unknown, it can still use the device. Proceed normally; Selkie should be entirely happy.
      Selkie says “No network device found”, but I know I have an Ethernet card in my computer. Either the network device has failed, or Selkie doesn’t possess a driver that works with your network card. Take your computer to a qualified technician for servicing; solution may involve replacing network card or (if built into your motherboard) adding a new card. If you are certain the network device works, please submit the device model to: bugtrack@tugboatenterprises.com; we will try to fix this problem as quickly as possible.
      Selkie says “No IP address found”. Your computer is not properly connected to network or network does not use dynamic addressing. Confirm that all cables are connected properly. Check with your system administrator to ensure your network uses dynamic IP addresses (DHCP).
      I chose static IP addressing, but I can’t find Selkie on any computer on my network. The IP address is in incorrect range or cable is not properly connected. Check the IP address; Selkie displays this in lower left corner; verify address is in range your network supports. Verify cables are functional and properly connected.
      I chose direct cable connection, but my working computer can’t find the computer running Selkie. Either the cable you have used is not properly connected, or you haven’t used a crossover cable. You must use a crossover cable to connect one computer directly to another. This cable differs from a conventional network cable. Certain wires are reversed. Your nearest computer shop should have an crossover cable available.
      Selkie can’t find my workgroup. For Selkie to detect network workgroup at least one computer must have shared folder/printer. If working computer uses a firewall, it must permit file sharing. Check the workgroup name of your rescue computer – you’ll find information on how to do this earlier in this manual. Once you have the workgroup name, manually type it into Selkie.
      My working computer cannot find Selkie even though both are on the network, have IP addresses and are in the same workgroup. Your working computer does not have file/printer sharing installed, or you are running a firewall. Install file and printer sharing in the working computer; explained in Windows Help. If it is installed, consult your firewall’s instructions to temporarily disable it or permit file sharing on your local network.